Payments, Shipping and Returns

Payments

What payment methods do you accept?

You can pay for your items in many ways! Your payment method is charged at the time the order is placed, including for those items that are shipping-later and/or on back-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. If you have ordered from Curated by Jodie before, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. Curated by Jodie reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

 

Shipping

The shipping and processing times depend on the items you're ordering. Curated by Jodie aims to have your order in hand within 10-15 business days. You will be notified if the status of a product is back-ordered, shipping later, or out of stock

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey! Kindly note that deliveries to British Columbia may experience a delay due to the state of emergency.

1. a) All orders with Curated by Jodie have a flat rate shipping fee of $10CAD, orders over $75CAD are eligible for free shipping. 
2. b) All orders will ship via Canada Post and will be tracked.

1. Goods lost in transit will promptly be re-shipped upon acknowledgement of loss by carrier.

1. c) Please report missing items from your order immediately. When available missing items will be replaced immediately. If an item is not in stock a credit will be issued to you.
2. d) Damaged packages.Please note and photograph any damaged or crushed packages upon arrival. Should we require to make a claim with the courier this is essential evidence.

Duties and taxes

Canada
Duties are included. Taxes are included in the cost of items. Curated by Jodie reserves the right to apply applicable sales tax beginning at any time. 

Where do you ship to?

Canada

Returns + exchanges

What's your return and exchange policy?

Due to the personal nature of jewelry, once worn, Curated by Jodie cannot refund or exchange items.  Should the item require replacement for reasons outlined within our Warranty policy, please contact us.

We offer quick and easy replacement for warranty eligible jewelry (if item is discontinued, on back-order or requires ordering from wholesaler, you would be notified)

Exclusions

Items that have been dropped, altered, or subjected to excessive wear and tear. Gold and silver plating.

1 Year Limited Warranty

(Jewelry Only)

Items purchased with retained receipt or retailer record of purchase will be subject to Curated by Jodie’s 1 year limited warranty policy. We will replace or repair defective or failed merchandise up to one year with proof of purchase date by receipt or retailer verification.

This policy includes all failed or defective clasps, chains, setting of stones and errors of workmanship.

Exclusions

1) Plating (gold or silver) except items listed as “vermeil” 2) Items where there is evidence of abuse, alteration, impact damage, dropping, metal fatigue created as a result of repeated bending. 3)Items subject to foreign chemicals, including ,but not limited to all acids, airborne pollutants (sulphur, smog, carbon), saltwater, oils, grease, chlorine, bleach.

Method of Claim

Warranty claims may be made by the retailer on behalf of the client by contacting us directly at curatedbyjodie@hotmail.com  and including photo(s) and a brief description of the damage, as well as evidence of original date of purchase  Please contact us for assistance with any warranty claim.